Support
Click HELP button at upper right corner to open help page

Image: Help button
Help page

Image: Help page
Select question type from dropdown list

Image: Select question type
Enter question and (optionaly) select file, screenshot or document to add

Image: Enter question and add file
Click SUBMIT ISSUE button to submit your question

Image: Submit question
Event stuff can access questions by clicking Administration-Support Administration tab

Image: Support Administration tab
Question list will open

Image: Question list
Click any question to see details

Image: Question details
Answer the question and click DONE button or click SEND TO EMOS SUPPORT button to transfer it